A task marketplace targets household services like babysitting and home cleaning. Since finding professional services for such small jobs is a pain for people, they prefer to go online rather than hunting themselves. The site people refer to, for hiring professional help is responsible for helping them find a trustable professional in the neighborhood. Service givers too have few expectations and meeting varied requirements is a hard nut to crack but if you succeed in doing that, you are sure to get the edge over competitors.
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Add User-focused features to Showcase Service Quality
Small-tasks based businesses flourish on the footing of quality services and customer satisfaction. Since the services are outsourced and the marketplace owner/authorities don’t visit any user personally, sustaining the quality comes up as a big concern. Everything from search to assigning a task is done online so user-focused functionality comes into play in meeting various expectations. How you make your website look and how a user interacts with you online says a lot about the quality of your services.
If you are planning to build a service search website that can help somebody find a service provider for moving furniture or de-cluttering home, unfurl first what this user wants in particular.
What does a user expect from your service search portal?
A task marketplace is different from other businesses in many aspects, so do the expectations of user. Firstly a service search portal deals with ladies, singles, or family members who take care of household errands and involves very short-term assignments so immediacy is a big concern of end-customers.
Secondly, the rate is hourly as such tasks get finished either very soon or need few hours’ service every day. Unlike other assignments like data entry work, banner designing or writing for that matter, small tasks cannot be delayed or put off until sometime as immediate demands. So based on varied aspects and distinct requirements, users has following expectations from a task service website:
- On-time help
Small tasks require immediate help as you can work on a thesis anytime but home shifting or TV mounting can’t wait. And people searching for help for it don’t wait either. - Quality
Quality is measured on all factors including the help provided by a professional, availability, cost, etc. - Trust
Service seekers don’t want to take the trouble to investigate a professional’s identity and past records. They trust the brand and take it granted that the marketplace is responsible enough and all professionals added to its network are verified. Adding features like reviews and records can fortify your system as well as add to credibility.
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A service search marketplace is designed with the motive of meeting value and quality standards (like the three discussed above) that users seek out of it. To meet them immaculately, service marketplace scripts are loaded with features that make sure users get what they come looking for to the site. Following are few features of Yo!Gigs (a service marketplace script) that make the process of service search and hiring trouble-free for seekers and professionals respectively:
Get the best deal
When users go to an online ecommerce marketplace, the first thing on their mind is getting the best deal. The same is with service professional marketplace. They want to hire the most skilled service professional at best possible price. An ideal solution to this query is the bidding management. This feature allows service professionals to bid on the tasks, which can further be reviewed by the users. After going through all the bids, seekers can choose the most suitable professional.
Ensure that transactions and user info is safe
When ecommerce platforms came to the forefront, the biggest concern of consumers was their data security. Time has shown that the platforms incorporating best security policies along with secure payment gateways are able to garner the trust of target-users. This is by far an essential aspect of every ecommerce platform including a task marketplace.
Seamlessly connect with service professionals
When it comes to peer-to-peer marketplaces, communication is a vital trigger for users to jump onto a platform. The advancements in technology have resulted in a real-time flow of information, which is why most users demand simplified communication channel. Using chats and mailing features seekers can easily message service professionals and get answer to all their queries before hiring them.
Get notified for important updates
In the current market dynamics, it has become essential to have a notification system in place that can inform users of all important updates. When it comes to a notification center of a task professional marketplace, seekers can be notified about all the latest bids on their tasks. Similarly, professionals can also receive notifications when they are chosen for a task. This helps both the users stay updated in real time.
Easily locate nearby professionals
Users often find it cumbersome when they select service professional far away from their present location. By incorporating maps functionality, users can easily locate nearby professionals allowing them to make an informed decision. Yo!Gigs offers this functionality using which the current location of the seekers or any desired location can be tracked and only the professionals available in that location are displayed.
Hire only trusted professionals
It is a known fact that users generally tend to trust service professionals based on the review of other users. Therefore, a robust review system becomes not only essential but a must have for any service professional marketplace. After completing each task users rate the service professional, this makes it easy for other users to hire only trusted professional.
User-friendly design
Users as well as website owners lay huge emphasis on the UX of the website. But more importantly, it is the ease of using the platform that makes it score high on user experience. Yo!Gigs has gone an extra mile while customizing the design in accordance to the user requirements.
Yo!Gigs offers Marvelous Features to Build a Hot Startup Based on Service Marketplace
Try the DemoIf a service seeker is found dissatisfied at the point of task delivery he/she may never return to the marketplace again. Same applies to service renderer who registers to find work in his/her vicinity. No matter how vast a network is and how varied the services are, you can’t run a task marketplace successfully until you deliver as per the expectations of both parties.
Quality of services certainly matter the most in this connection and it begins right from the moment when a service seeker posts a job or a professional bid for it. At no point, a task marketplace can take the risk of disappointing them. Incorporating essential features is a must to make a services marketplace for household errands successful.
Yo!Gigs is a HIT among Startups!
Yo!Gigs is an advanced script that makes launching a service professional marketplace a walk in the park. However, this is not the reason why it has become a prominent choice among startups. It comes with a plethora of options and features, which not only help minimize the step taken by users to hire a professional but also maximizes the efficacy of the platform itself.
It offers quick as well as hassle-free setup and offers scalability that allows the website to progress according to increasing demands and heightened business goals of future. In addition to its economical pricing, this turnkey solution comes with free technical support for 1 year. Contact the development team today and discuss your requirements for launching your own service professional marketplace.