Dealing with difficult web design clients is a company’s routine job & you cannot miss wooing them, since it pays you. Clients give you the chance to show your skills and pay for the services rendered. As an experienced web design company of India, we have met all kinds of clients in past 9+ years. Most of the clients that look tough are the ones who are bit unsure about their requirements. They don’t know the details before requesting a website proposal, which makes make our job tougher & exciting.
Here are few things that we suggest every Website development company to deal with difficult clients:
Make Presentation your BIG Stick
It’s obvious that when a client has dropped in a query, he certainly has few requirements & ideas to get implemented. Usually things get messy when designers completely sideline what clients ask for & impose their freaky suggestions. Don’t repeat this blunder by refusing to budge from what you think is best for them. To avoid this deadlock, prefer offering your suggestion in such way that it looks close to what client has asked for. Why not include all the things instead engaging in long arguments?
Make Things Clear
Clearly mention what compensation would be charged in case stipulated time is shortened. Website designers know that good web designs take time but sadly, clients don’t realize the same. So, don’t let out a shriek on working under unbelievable deadlines and respective compensation. To avoid such tight spots, make everything clear in the contract through clearly defined clauses.
Come up with a good contract
It’s a must for you as a professional Website development company to get a good contract. Working without a contract can put you in a tight spot as there is no legal agreement between you and the client. If you don’t do that, you may not be able to define your rights appropriately.
Don’t try free contract templates available on web as they won’t suit your specific needs. Consult rather an attorney who can make a good contract for you. With this you can ensure that your client does not demand unjustified things and thinks twice before raising an issue. Professional Web designers are particularly known for their contracts as they avoid future conflicts.
It’s not that tough to deal with difficult clients if you know your duties, goals & limitations well.
It can be a plain sailing if you stick to one simple rule i.e. Client is always right. FATbit has been following this approach while dealing with its various clients from all over the world. It’s a challenge that we love accepting & enjoy winning time & again. Follow it to make your job easier.